Privacy Policy

In this Policy the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by a website when you visit certain parts of that website and/or when you use certain features of that website. Details of the Cookies used in connection with Our Site are set out in section 13, below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Manchester Balustrades Ltd, a limited company registered in England under company number 12218575, whose registered address Pepper House, 1 Pepper Rd, Hazel Grove, Stockport, SK7 5DP.

Our Site is owned and operated by Manchester Balustrades Ltd, a limited company registered in England under company number 12218575, whose registered address Pepper House, 1 Pepper Rd, Hazel Grove, Stockport, SK7 5DP

Our VAT number is 335 1070 38.

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites, including the third-party balustrade design tool embedded on Our Site. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about Our collection and use of personal data;

The right of access to the personal data we hold about you (see section 12);

The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

The right to be forgotten – i.e. the right to ask Us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);

The right to restrict (i.e. prevent) the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to Us using your personal data for particular purposes;

Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data.

name;

business/company name

contact information such as email addresses and telephone numbers;

location information such as your postcode and project address;

details of your project that you choose to send Us, such as the type of balustrade, approximate sizes and project stage;

IP address;

web browser type and version;

operating system;

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:

Responding to your enquiry and preparing a quotation;

Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you);

Tailoring Our products and/or services for you, for example by using your project details to design your balustrade;

Replying to emails and telephone calls from you;

We do not operate marketing mailing lists and We will not send you unsolicited marketing or spam. We will only contact you about your enquiry, your quotation or your project, and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

The balustrade design tool embedded on Our Site is provided by a third party. Any information you enter into that tool is handled by that third party under its own privacy policy, and We advise you to check that policy before providing any data to it. Please note that We do not control the activities of such third parties, nor the data they collect and use.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

for the length of time needed to respond to your enquiry and, where you proceed, for the length of time that you remain a customer; or

where We are required to keep records by law, for example for accounting and tax purposes. You can ask Us to delete your personal data at any time by contacting Us (provided there is no legal requirement to keep your information).

We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein), for example where Our email or website hosting providers operate servers overseas. You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

Secure passwords, SSL site certificates, passwords on computers, restricted access to personal data to only those who need it for the purposes of doing their job.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

Steps We take to secure and protect your data include:

Secure passwords, SSL website certificate, two-factor authentication where appropriate.

Subject to section 8.2, We will not share any of your data with any third parties for any purposes.

We may sometimes contract with third parties to supply products and services to you on Our behalf, for example specialist manufacturers or delivery services involved in your project. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

Secure passwords, SSL website certificate, two-factor authentication where appropriate.;

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

In addition to your rights under the GDPR, set out in section 4, you may ask Us at any time to restrict Our use of your data or to delete it, by contacting Us using the details in section 14.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

You may access Our Site without providing any data at all. However, to request a quotation or make an enquiry you will be required to submit certain data.

You may restrict the use of Cookies in your internet browser. For more information, see section 13.

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@manchesterbalustrades.co.uk, or using the contact details below in section 14.

Our Site uses the Meta Pixel, a piece of code provided by Meta Platforms, Inc. (the company behind Facebook and Instagram). The Meta Pixel places and reads Cookies on your computer or device and collects information about your visit to Our Site, such as the pages you view and the actions you take. We use this information to measure the effectiveness of Our advertising on Facebook and Instagram and to show Our advertisements to people who have visited Our Site (“retargeting”). The information collected is shared with Meta and is handled by Meta in accordance with its own privacy policy.

You can control how Meta uses your data for advertising in your Facebook or Instagram ad preferences, and you can disable Cookies in your internet browser as described below. The balustrade design tool embedded on Our Site is provided and hosted by a third party; when you use that tool, the third party may place and access its own Cookies on your computer or device. These Cookies are not controlled by Us. Please refer to the third party’s own privacy and cookie policies for details of the Cookies it uses and how to control them.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to use certain websites more quickly and efficiently.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@manchesterbalustrades.co.uk, by telephone on 01614408111, or by post at Pepper House, 1 Pepper Rd, Hazel Grove, Stockport, SK7 5DP. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.